Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Forbes Pilates may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on January 10, 2014
Data Protection Policy
25 May 2018
Cookies and IP addresses Collected by this Website
We may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We may also collect your device’s IP address as part of the basic functioning of this website. We do this to allow the website to function properly and to collect anonymous information about how this website is used, through Google Analytics.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Personal Data Collected at the Time of Booking a Pilates Class
A certain amount of personal data is collected by Forbes Pilates at the time of booking. This is for the purposes of meeting Insurance Company criteria as well as for your health and safety in the class. Health information is also used to tailor sessions to suit your individual needs.
All information gathered by Forbes Pilates is treated as confidential and will only be accessible to Jenn Forbes at Forbes Pilates, and will not be shared with a third party.
Our Insurance Companies request that we keep a record of our customer’s data and registrations for seven years after your last class with us.
If you wish to alter any of your data, review how it is used or wish to request its return to you, please contact Jenn Forbes at hello@forbespilates.(com)
You may, of course, decline to submit personally identifiable information to Forbes Pilates, in which case Forbes Pilates may not be able to provide certain services to you.
How we use your Contact Information
When booking, you will be asked to sign a disclaimer. In doing so you are agreeing to your email and phone number being used by Jenn Forbes at Forbes Pilates to inform you of class changes, service updates directly relating to the service you have booked.
You may, of course, decline to submit your email and phone number to Forbes Pilates, which in some cases may mean that Forbes Pilates is not be able to provide certain services to you.
Forbes Pilates Mailing List
You have an option on the medical form, or when sending a message through the website to opt into a future mailing list. We use this to share any new classes, workshops or other events that happen at Forbes Pilates. If you do opt in and wish in the future to change this preference then please contact us on and we will remove you from the list.
Jenn Forbes at Forbes Pilates, may, from time to time, use your phone number to contact you about urgent class changes or to inform you if a waiting list place has become available. We will only do this if you have booked the class in question, or added yourself to the waiting list. If you do not wish us to contact you in this way, please inform us in person or by emailing hello@forbespilates.(com)
Emergency Contact Information
Emergency Contact information is collected solely for use in an emergency, should your teacher need to contact your next of kin or give this information to the emergency services. This is the only information that would be shared with a third party, and only in the context of an emergency.
Notifying you of Changes to this Notice
If there is a change to Forbes Pilates privacy notices or how we use your data we shall contact you via email notice, written or hard copy notice, or through conspicuous posting of the notice on our social media channels. We reserve the right to determine the form and means of providing notifications to you, and you may have opted out of certain means of notification as described in this Privacy Notice.
Links to Other Web Sites
Forbes Pilates is not responsible for the practices employed by websites linked to or from forbespilates.com, nor the information or content contained in them. Please remember that when you use a link to go from Forbes Pilates to another website, our Privacy Notice is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.
Changes to Our Privacy Notice
Forbes Pilates may update its Privacy Notice from time to time, and so you should review this Notice periodically. When we change the notice in a material way, we will update the ‘last modified’ date at the top of this Privacy Notice. Changes to this Privacy Notice are effective when they are posted on this page. If you have any questions about this Privacy Notice, the practices of this site, or your dealings with this website, please contact Jenn Forbes at hello@forbespilates.(com)
If at any time you feel that there is an issue with the way Forbes Pilates handles your data then you can contact the ICO (Information Commissioner’s Office).
Data Protection Law means that you have extensive rights regarding the collection, storage and use of your data.
Under the GDPR (General Data Protection Regulation) you have the following rights as an individual regarding your data:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling
If you would like to find out more about these rights, or if you would like to report a breach of them then you can contact the ICO (Information Commissioners Office)
or call their helpline on 0303 123 1113
Further contact details for the ICO can be found here: https://ico.org.uk/global/contact-us/helpline